Foster a process of confidence-building.

Learn how to enquire on requests, say “no”, set up and share a prioritized and time-specific action plan.

Learn how to win over your audience to your cause, whatever it may be.

Working entails permanent negotiations. Understand how to win over your audience.

Understand the mechanisms of this much dreaded psycho-social risk. Become aware of remedies.

Define objectives, distribute speaking roles, adjust to different people and their respective goals, avoid digressions, achieve consensus, overturn negative forces diplomatically, etc.

Acknowledging and understanding cultural differences. Identify the keys to success in every culture. Ensure that cultures co-exist peacefully in the workplace.

Identify symptoms: sleep and concentration disorders, irritability, nervousness, chronic fatigue, heart palpitations, etc. Prevent negative consequences for your organisation: absenteeism, turnover, bad working atmosphere, etc. 

Use words that engage directly with people. Adapt to their profiles. Build customer loyalty. Develop a can-do attitude.

Learn how to recognise the early warning signs. Know your limits. Practice physical exercises and develop anti-stress reflexes.

Address prejudices and discrimination. Advise and explain disabilities that may scare people. Acknowledge differences, define synergies. Take the heat out of the debate on disabilities.

Learn how to manage emotions in yourselves and others. Acknowledge tensions. Learn how to manage work situations and difficult characters.

Learn how to be straight to the point, persuasive and relevant with any audience. Keep body language, breathing, eye-contact, visual aid management and energy levels under control.

Learn how to rein people in without creating frustration on either side. Be factual and assertive to build a win-win relationship.

Foster new ideas, initiatives and creativity. Promote innovation. Give people room for error. Foster exchanges of good practices.

Address individualism. Promote mutual assistance. Mobilize your team on a joint project.

Identify people’s potential, avoid prejudices, ask the right questions, provide context.

Learn how to conduct an annual performance review. Learn how to listen, advise, empathize, guide, define objectives and provide constructive feedback.

Acknowledge age, gender, racial, religious, cultural, linguistic differences. Address preconceptions and discrimination. 

Promote the free flow of information inside your organisation. Avoid gossips and rumours making the rounds.

Understand change mechanisms and the 5 steps of change acceptance. Learn how to manage emotions. Find out how to break good and bad news while keeping people motivated. Work transversally. Operate in project mode. Deconstruct silos.

Learn how to build a team spirit. Foster collaborative work. Prevent people’s withdrawal.

Acknowledge and understand intergenerational gaps. Learn how to manage Y generation collaborators. Keep senior workers motivated until retirement.

Learn how to value gender parity. Identify and tackle acts of discrimination. Help people understand each other beyond their differences.

People need to make sense of what they do and understand what is expected from them. They need to grasp the issues at stake in their working environment. Managers must be able to give people a sense of direction, convey meaning and define any project or corporate strategy for them. 

Learn how to identify motivational drives in everyone. Get the best from people. Summon the energy to get people to work and find words that motivate them.

Whether you are a manager or not, it is essential to show leadership to gain support for your ideas and initiatives.

Ensure that team members share the same vision. Go through the basics of management is never worthless. Reviewing language, body language and behaviour with team members on a daily basis helps maintain legitimacy and credibility.